Terms and Conditions
Effective Date: January 1, 2026
Welcome to Florida Gate Masters (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at floridagatemasters.com (the “Site”) and any services you request or purchase from us, including gate installation, custom gate design, automatic gate openers, electric gate repair and maintenance, emergency gate repair, and barrier arm services (collectively, the “Services”). By using the Site or requesting a free estimate, quote, or Service, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.
1. About Us
Florida Gate Masters is based at 360 Mears Blvd, Oldsmar, FL 34677, and provides custom gate and access control sales, installation, repair, and maintenance services to residential and commercial customers throughout Tampa Bay, including Lakeland and Sarasota. You can reach us at 727-371-6844 or josh@floridagatemasters.com.
License Number: SCC131154373
2. Estimates and Quotes
Free estimates are provided based on a visual inspection and information available at the time of the visit. Final pricing may change if additional issues, code requirements, or site conditions are discovered once work begins.
Estimates are valid for 30 days from the date issued unless otherwise stated in writing.
Quotes are not a guarantee of exact final cost where unforeseen conditions (e.g., hidden electrical issues, soil conditions, existing damage) are discovered during the project.
3. Payment Terms
A deposit of 50% may be required before work begins, with the balance due upon completion.
Payment can be made by: (1) check mailed to our office at 360 Mears Blvd, Oldsmar, FL 34677; (2) ACH bank transfer, using the routing and account information provided directly on your invoice; or (3) credit card, either by clicking the “Pay Now” button on your invoice or by calling our office.
Invoices not paid within 30 days of the due date may be subject to late fees and/or referral to collections.
Custom-fabricated gates and special-order parts may require full or partial payment upfront and are generally non-refundable once ordered or fabrication has begun.
4. Scheduling, Site Access, and Customer Responsibilities
Customers are responsible for providing safe and reasonable access to the property and work area on the scheduled service date.
Customers are responsible for identifying property lines, easements, underground utilities, and any homeowners' association (HOA) requirements prior to installation. Florida Gate Masters is not responsible for delays or costs caused by inaccurate boundary information provided by the customer.
Customers are responsible for obtaining any required HOA or architectural review approval prior to installation, unless otherwise agreed in writing.
Rescheduling requests should be made at least 24 hours in advance. Cancellations made with less notice may be subject to a trip or rescheduling fee.
5. Permits and Code Compliance
Where permits are required by local jurisdiction for gate installation, automatic gate openers, or electric gate work, Florida Gate Masters will advise the customer of permit requirements, which remain the customer's responsibility.
All automatic gate and access control installations are performed with the intent of complying with applicable UL 325 safety standards and Florida Building Code requirements in effect at the time of installation.
6. Warranties
Workmanship Warranty: Florida Gate Masters provides a 1-year limited workmanship warranty from the date of installation, covering defects in craftsmanship only.
This warranty is forfeited if the full balance is not paid within 30 days of invoicing.
The warranty excludes normal wear, weathering, misuse, accidents, acts of nature, and electrical components (which are covered separately by the applicable manufacturer's warranty).
Florida Gate Masters does not provide a warranty for any work performed by individuals who are not directly employed by our company.
Customer requirements: the customer must provide a dedicated 120V/20A power supply at the gate operator location prior to installation, and must ensure the site is accessible and ready on the scheduled install date. Failure to meet these requirements may delay installation and result in additional charges.
Liability under this warranty is limited to the repair or replacement of workmanship defects during the warranty period.
Manufacturer Warranties: Gate openers, access control equipment, and related hardware are covered by the applicable manufacturer's warranty, not by Florida Gate Masters directly. Warranty claims for defective equipment are subject to the manufacturer's terms, and most manufacturers require professional installation to keep that warranty valid.
Warranties do not cover damage caused by misuse, lack of maintenance, unauthorized modification or repair by third parties, acts of nature (including hurricanes, flooding, and lightning), vehicle impact, vandalism, or normal wear and tear.
Emergency and storm-related repairs performed to restore basic function or safety may carry a shorter or limited warranty, which will be noted on your invoice or work order.
7. Limitation of Liability
To the fullest extent permitted by Florida law, Florida Gate Masters shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our Services or Site, including but not limited to loss of use, loss of security, or property damage not directly caused by our negligence. Our total liability for any claim relating to the Services shall not exceed the amount paid by the customer for the specific Service giving rise to the claim.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence, to the extent such limitation is not permitted by law.
8. Emergency Services
Emergency and after-hours gate repair services may be subject to additional emergency service fees, which will be communicated before work begins whenever reasonably possible. Given the urgent nature of emergency repairs, a full written estimate may not be available prior to dispatch; a good-faith verbal estimate will be provided instead.
9. Website Use and Intellectual Property
All content on the Site — including text, images, logos, photos of completed projects, and the Florida Gate Masters name and marks — is the property of Florida Gate Masters or its licensors and may not be copied, reproduced, or used without prior written permission.
10. Reviews and Testimonials
Customer reviews and testimonials displayed on the Site reflect the individual experiences of the customers identified and are not guarantees of results for any other customer or project.
11. Third-Party Links
The Site may contain links to third-party sites (including manufacturer websites and social media). We do not control and are not responsible for the content, products, or privacy practices of any third-party site.
12. Newsletter and Communications
By signing up for email updates on the Site, you consent to receive periodic marketing communications from Florida Gate Masters. You may unsubscribe at any time using the link provided in those emails.
13. Phone Calls and Communications
When you call Florida Gate Masters, your call may be logged and/or recorded for quality assurance, training, scheduling, and customer service purposes, using tools such as Jobber and connected call-tracking services. Florida law requires the consent of all parties before a call is recorded. By remaining on the line after hearing a recorded disclosure notice (where applicable), you consent to that recording. Call data, including contact information and call logs, may be stored in our customer management systems.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Agreement to Arbitrate. You and Florida Gate Masters agree that any dispute, claim, or controversy arising out of or relating to these Terms or our Services (a “Claim”) shall be resolved exclusively by binding arbitration, rather than in court, except that either party may bring an individual Claim in small claims court if it qualifies for that court's jurisdiction. By agreeing to arbitration, you and Florida Gate Masters are each waiving the right to a jury trial and the right to have a Claim decided by a judge.
Class Action Waiver. All arbitration proceedings shall be conducted on an individual basis only. You and Florida Gate Masters each agree not to bring or participate in a class action, collective action, consolidated proceeding, or representative action against the other. The arbitrator has no authority to combine more than one person's claims or to preside over any form of a class or representative proceeding.
Arbitration Procedure. Arbitration shall be administered by the American Arbitration Association (AAA) under its Home Construction or Consumer Arbitration Rules then in effect, and shall take place in Pinellas County, Florida, unless the parties agree otherwise in writing. The arbitrator, and not any court, shall have exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement. The arbitrator may award any relief that a court could award under Florida law, and any award may be entered as a judgment in any court of competent jurisdiction. Arbitration filing and administrative fees shall be allocated according to AAA rules then in effect.
30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to Florida Gate Masters at 360 Mears Blvd, Oldsmar, FL 34677, or to josh@floridagatemasters.com, within 30 days of the date you first accept these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, any Claim will be resolved in the state or federal courts located in Pinellas County or Hillsborough County, Florida, and neither party waives its right to a jury trial.
Severability of This Section. If any part of this arbitration agreement is found unenforceable, the remainder shall remain in force, except that if the Class Action Waiver is found unenforceable, the entire arbitration agreement (but not the rest of these Terms) shall be null and void, and any Claim shall proceed in the courts identified in this section.
15. Changes to These Terms
We may update these Terms from time to time. The “Effective Date” at the top of this page reflects the most recent revision. Continued use of the Site or our Services after changes are posted constitutes acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
17. Contact Us
Questions about these Terms can be directed to:
Florida Gate Masters
360 Mears Blvd
Oldsmar, FL 34677
Phone: 727-371-6844
Email: josh@floridagatemasters.com